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Estate Services

Losing someone can be stressful

Navigating their financial affairs doesn't have to be

It can be difficult to know where to begin when you're handling someone else's financial affairs, but rest assured we're here to help. To get started, we recommend you schedule an appointment to discuss your situation with an associate by phone or in one of our financial centers. We also recommend you contact your legal advisor for assistance as needed.

Before you schedule a financial center appointment

The types of U.S. court/probate documents required for account updates or changes (for example, closing the account and disbursing or transferring funds) may vary by state, account ownership and your specific situation.

What you will need:

Additional U.S. court/probate documents we may require:

Next steps

While each situation is unique, here are the general steps you can take to make changes on an account of someone who has passed away.

  1. Notify Bank of America of the death. A case number and a specialist will be assigned to you. (Once you notify us of the death, any government benefits for the deceased, such as Social Security, will stop and/or be returned.)
  2. Provide us with a copy of the death certificate plus any additional documents as required by state law.
  3. Your specialist reviews the provided documentation and may require additional documents (for example, we may ask you to complete a change of address or other internal bank form).
  4. Upon approval of all documentation, account(s) may be opened and funds may be transferred to your existing account(s) or disbursed per your instructions. If you need to open an estate account, an associate will be happy to help you understand your options during your financial center appointment.

You may also contact Estate Servicing at 888-689-4466 (Mon-Fri 8 a.m.-8 p.m. ET).

In addition to contacting Bank of America about an account holder's death, we've assembled a list of agencies you may also need to contactagencies you may also need to contactagencies you may also need to contact.

Death Certificate

The death certificate gives us the information needed to verify the identity and legal residence of our customer. A certified copy of the death certificate is generally available from the funeral director who handled the deceased's funeral arrangements, as well as from the Registry of Birth, Deaths and Marriages in the applicable state/county/parish/territory. You may need multiple certified copies of the death certificate when dealing with various institutions in settling the deceased’s affairs. The complexity of the estate and the number of institutions with which the deceased conducted business will help you determine the number of copies you need.

Small Estate Affidavit

Small Estate Affidavits are used to obtain a decedent’s assets without formal administration. Not all states offer Small Estate Affidavits and filing requirements may be different (contact your legal advisor for specific filing requirements).

To obtain this form, please consult your personal legal counsel.

Letters Testamentary or Letters of Administration

Letters Testamentary are issued by the court/court clerk and appoint a personal representative. Letters must be received within 60 days of original issuance by the court (6 months in New York).

To obtain this form, please consult your personal legal counsel.

Have you already notified Bank of America and received a case number?

Please log into online banking and visit your Message Center for a link directly into your case. Here you can review case status, upload documents, and exchange messages with your case manager.

If you have additional documents you need to send us, email them to estateservicing@bofa.comestateservicing@bofa.comestateservicing@bofa.com

Please include your name, case number, and form number in the subject line of your email.

Scan your documents, save them in PDF format, and attach them to your email.

Please remember: Don't include account numbers or Social Security numbers for security reasons.Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs.

In addition to PDF files, we also accept documents in BMP, DOC, DOCX, JPEG, JPG, PNG and TIFF formats (please note that we do not accept GIF or HEIF files).

You may also mail your documents to:

Bank of America
Estate Servicing Operations
PO Box 31655
Tampa, FL 33631-1655

If you need to speak with an associate you can schedule an appointment nowschedule an appointment nowschedule an appointment now. If you need to open an estate account, an associate will be happy to help you understand your options during your financial center appointment.

You may also contact Estate Servicing at 888-689-4466 (Mon-Fri 8 a.m.-8 p.m. ET).

If you need to alert us about a Bank of America customer who has died, you may scan a copy of the death certificate, save it to PDF format and email it to estateservicing@bofa.comestateservicing@bofa.comestateservicing@bofa.com along with a contact number where you can be called and the best time of day to reach you. One of our Estate Servicing representatives will be in touch with you. (We also accept documents in the following formats: BMP, DOC, DOCX, JPEG, JPG, PNG and TIFF; please note that we do not accept GIF or HEIF files.)

Please include decedent's name in the subject line of your email and attach any related documents (Death Certificate, Court Documents, etc.)

Please remember: Don't include account numbers or Social Security numbers for security reasons. Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs.

You may also contact Estate Servicing at 888-689-4466 (Mon-Fri 8 a.m.-8 p.m. ET).

Or

You can schedule an appointment to discuss your situation with an associate in one of our financial centers. Please make sure you bring:

  • The decedent's death certificate
  • Your valid government-issued photo ID
  • Any additional documents you may have relevant to the account(s) such as a will, trust, birth or marriage certificate.

During your appointment, you'll be assigned a case number. Your case specialist will guide you through the process of any account updates you need to make and any additional documents you may need to provide. If you need to open an estate account, an associate will be happy to help you understand your options during your financial center appointment.

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Common questions you may have

Need to make changes to an account?

Most account changes require that you schedule an appointment to meet with an associate in one of our financial centers.

Looking for notary services?

Bank of America provides our customers with notary services free of charge in our financial centers nationwide.