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Online Banking and Services

FAQs

  • Hide What account services are available to me online?

    There are a variety of self-service features available to you through Small Business Online Banking. You can access these services from the Help & Support menu within Online Banking:

    • Reorder checks
    • Request a stop payment on specific checks
    • Order copies of checks
    • Order copies of account statements
    • Change your address
    • Request a balance transfer for your Bank of America personal credit card
    • Create nicknames for your checking and savings accounts
  • Show Can I reorder checks?

    Yes. You can reorder checks by signing in to Online Banking and selecting the Information & Services tab for your account.

  • Show Can I change my phone number, street address or email address?

    Yes. You can change your phone number, street address or email address by going to Profile & Settings.

  • Show How do I change my Passcode?

    You can change your Passcode at any time by signing in to Online Banking and going to Profile & Settings.

  • Show Can I request a stop payment on a check?

    Yes. You can request a stop payment on a check by signing in to Online Banking and selecting the Informations & Services tab for your account.

  • Show Can I stop receiving paper account statements in the mail?

    Yes. For eligible accounts, Bank of America makes it possible for you to stop receiving paper statements in the mail so you can avoid messy filing and conserve our natural resources. You'll get all the same information that you get today in your paper statements. Promotional materials will not be included.

    To stop delivery of the paper statements you receive in the mail, sign in to Small Business Online Banking, click on Profile & Settings and select Paperless settings. If you choose to stop delivery of paper statements, we will send you an email every month reminding you that your statement is available for viewing online. You can always resume delivery of your paper statements at a later date by calling Customer Service or by going to Profile & Settings within Online Banking and clicking the Paperless settings link.

  • Show How do I contact Bank of America with a question?

    To ask questions about your accounts or to request account services, you can send and receive secure mail using Small Business Online Banking. Go to the Help & Support menu, select Contact us, choose a topic and then click Send a message.  You will receive a response within 24 hours.

    To ask general questions, use our Contact us page