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Online Banking and Services

FAQs

  • Hide Which business accounts can I view?

    You can view these business accounts with Small Business Online Banking:

    • Business Interest Checking
    • Business Economy Checking
    • Business Advantage
    • Simple Analysis Business Checking
    • Full Analysis Business Checking
    • Certificate of Deposit (CD)
    • Business Interest Maximizer
    • Select Business Interest Maximizer
    • Business Investment Account
    • Analyzed Business Investment Account
    • Analyzed Business Interest Checking
  • Show Can I view business and personal accounts together?

    When you enroll in Small Business Online Banking, you choose an Online ID. Accounts linked to your Online ID are accessible with Online Banking. If you are a sole proprietor using your Social Security number as your Tax ID number, you can link a Business Economy Checking account with a personal account using the same ID.

    If you are not a sole proprietor, you can link multiple personal accounts with a single Online ID or multiple business accounts with a single Online ID, but you cannot link personal and business accounts with the same Online ID. If you need an additional Online ID, please contact Customer Service at 1.866.758.5972.

  • Show If I have Bank of America accounts in more than one state, will I be able to see them all?

    Yes. You can view all Bank of America accounts that are linked to a single ID.

  • Show How do I remove an account from Small Business Online Banking?

    Please call 1.866.758.5972 for assistance with removing an account from Online Banking.

  • Show Is Small Business Online Banking secure?

    Yes. Bank of America is committed to making Small Business Online Banking safe and secure to provide you with peace of mind when you access your account information. To ensure the security of your account information, Online Banking also uses 128-bit SSL encryption.

    To help protect your privacy while you are using the service, we will sign you out of the Online Banking service after 10 minutes of inactivity.

  • Show What security measures does Small Business Online Banking use?

    Small Business Online Banking uses several different methods to protect your information:

    All information within Online Banking uses the SSL (secure socket layer) protocol for transferring data. SSL is encryption that creates a secure environment for the information being transferred between your browser and Bank of America.

    At a high level, SSL uses public key cryptography to secure transmissions over the internet. In practice, your browser will send a message via SSL to the bank's server. The bank responds by sending a certificate, which contains the bank's public key. Your browser authenticates the certificate (agrees that the server is in fact Bank of America), then generates a random session key which is used to encrypt data traveling between your browser and the bank's server. This session key is encrypted using the bank's public key and sent back to the server. The bank decrypts this message using its private key, and then uses the session key for the remainder of the communication.

    Secure Socket Layer (SSL) protects data in 3 key ways:

    • Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating Bank of America.
    • Encryption scrambles transferred data.
    • Data integrity verifies that the information sent by you to Bank of America wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

    Online Banking also uses SiteKey, which helps you know that you are at Bank of America’s valid Online Banking site before you enter your Passcode. We know it's really you signing in because we recognize your computer or we ask you a challenge question to verify your identity.

  • Show What does authorization mean for a debit or credit card transaction?

    When you use your debit card for a purchase and do not enter a PIN, the merchant will request an authorization for the transaction. This authorization, or approval, generally confirms that an account is open and the purchase amount is acceptable at the time of the request. The purchase amount sent by the merchant for authorization varies by merchant type. Many merchants request an authorization for the exact purchase amount. However, some merchants may send a nominal amount such as $1 or an estimate that is more or less than the actual purchase amount. Each authorization will show as a pending transaction. When the transaction is presented to the bank, the actual purchase amount is deducted from your account, usually within 2 to 3 business days. If the authorization is not matched with an actual purchase within 3 business days, the transaction will no longer be displayed as pending on your account.

  • Show What could cause a pending transaction or authorization amount to be different from my actual purchase amount?

    An authorization may vary from the final purchase amount in situations where there is an estimated authorization amount or a tip is involved. Here are 3 examples:

    • At a restaurant, an authorization is requested prior to a tip being added. The final purchase amount will include the tip. Some restaurants will estimate a tip amount in the authorization dollar amount; thus your purchase and authorization amount would vary only slightly.

    • At the gas pump, an initial authorization is requested prior to dispensing fuel and determining the final amount of the purchase. Many pay-at-the-pump gas purchases are initially authorized for $1 no matter the final purchase amount.

    • At a hotel, an authorization in the amount equal to the entire stay plus an estimated amount for incidentals may be made. This can also be true of cruise lines and car rental companies.
  • Show What is the difference between a signature (also known as non-PIN or pinless) transaction and a PIN transaction?

    A PIN-based transaction requires you to enter your PIN (Personal Identification Number) into the merchant keypad at the point of sale. Signature transactions generally require your signature. A signature may not be required for certain pinless transactions such as internet purchases, mail order purchases and pay-at-the-pump gas purchases.

  • Show When will the actual purchase amount replace the pending amount and be posted to my account?

    It may take several business days for the actual purchase amount to replace the pending transaction amount on your account. The pending transaction, which reduces your available balance, is generally replaced when the final purchase amount is deducted from your account within 3 business days. If the pending amount is not matched with an actual purchase amount within 3 business days, the pending transaction will be removed from your account.

  • Show What if I see an error on my pending transaction history?

    If you see that there appears to be an error on your pending transaction history, please contact us.

  • Show How does a pay-at-the-gas-pump authorization work?

    When you swipe your credit or debit card at the gas pump, the station generally requests an authorization to confirm that your account is open and active. Many authorization amounts for pay-at-the-pump gas purchases are set at $1.

  • Show How are restaurant or styling salon purchases authorized?

    Restaurants and styling salons may add an estimated tip to the transaction total when requesting an authorization. Because of this practice, your final purchase amount may vary from the authorized pending amount.

  • Show How do hotels determine how much to authorize?

    Hotels are allowed to request an authorization for an amount based on your length of stay, applicable taxes and additional expected dollar amount(s). Cruise lines and car rental companies may also follow this practice. Upon making your reservation, you may want to ask for the total amount of the authorization.