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Foreign Exchange Rate FAQs

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How does Bank of America determine foreign exchange rates and why might I see different rates online or in the newspaper?

We determine foreign exchange rates using a variety of factors including market conditions, exchange rates charged by other financial institutions, our desired rate of return, market risk, credit risk and other market, economic and business factors.

Our foreign exchange rates might be different than other rates you see because our rates reflect all-in pricing that may include profit, fees, costs, charges or other markups (fee or markup levels may differ for each customer and may differ for the same customer depending on the method or venue used for transaction execution)

How often are Bank of America's foreign exchange rates updated?

Foreign exchange rates are constantly changing. We update our rates at least once every business day, based on current market conditions. Exchange rates are subject to change at any time without notice.

Why do your calculators show different exchange rates for purchasing foreign currency and for exchanging foreign currency for U.S. dollars?

While Bank of America does receive compensation from the purchase and sale of foreign currency banknotes in the form of a spread between the purchase and selling prices of the foreign currency (based on Bank of America’s cost to acquire the currency), there are a number of factors that contribute to the cost of providing foreign currency services. These include processing costs, costs associated with maintaining foreign currency inventories, insurance costs and the costs of shipping foreign currency to us from other countries. The cost factors that apply to purchases are different than the cost factors that apply to exchanges. The difference you see in exchange rates is a reflection of the differences in cost between these two types of transactions.

What happens if exchange rates change after I place my order??

Once your transaction has been confirmed, the exchange rate you received for your order will not change.

Who sets the exchange rates for foreign ATM withdrawals with my Bank of America ATM card and for international purchases with my Bank of America credit and debit cards?

The exchange rate for international purchases and foreign ATM transactions is set by Visa® or MasterCard®, depending on your card's logo. This exchange rate is either the wholesale market rate or a government-mandated rate on the day before the date the transaction is processed. The processing date may differ from the date of the transaction.

Each time you use your Bank of America ATM or debit card in a foreign ATM or use your credit card with a foreign merchant, an International Transaction Fee applies. For specific information on the International Transaction Fees, contact Bank of America Customer Service at 1.800.432.1000. (We’re available 7 a.m.-10 p.m. Mon.-Fri. and 8 a.m.-5 p.m. Sat. and Sun.; all times local.) Note that additional fees may be charged. See your applicable deposit or credit card agreement for details.

Delivery information

You must pick up at a financial center if:

  • Your order is $1,000 or more in U.S. dollars
  • You are a new customer (less than 30 days)
  • Your address changed in the last 30 days

Shipping details

  • Orders made before 2 p.m. (delivery address local time) Mon.-Fri. will ship the same business day; otherwise will ship the next business day
  • Standard delivery: Delivery is made within 1-3 business days
  • Next business day: Delivery is made in 1 business day if order is placed before 2 p.m. local time
  • We do not ship orders on Sat., Sun. or holidays