Accessible financing for customers with disabilities

At Bank of America, we believe in banking without barriers—for everyone. We’re committed to serving your needs and supporting your dreams. From our banking centers to our accounts and services, you’ll enjoy easy and convenient access every day.

Accessible financing

Whether you’re purchasing adaptive equipment, assistive technology or durable medical equipment, we offer a number of affordable solutions to help you finance your access needs.

All-in-one access loans for vehicles

Cover the cost of both the vehicle and adaptive equipment with one simple application and easy monthly payments. Finance the purchase of retrofitted new or used cars, vans, sport-utility vehicles or light-duty trucks with a minimum down payment of 10% in cash or trade equity.

Accessible Services

Apply for and access your account in the way that works for you, whether you prefer to use an online screen reader or to call us through a relay service. Or, visit a banking center or home loans office. Our associates can assist you in any way you need.

Braille and large-print statements

Choose the way you want to receive your personal checking, savings or credit card statements—at no extra charge.

Talking ATMs

Plug a headset into the audio jack at any of our thousands of ATMs and you can easily access your accounts by listening to private spoken instructions.

Online Banking

Our website has integrated accessibility features so you can enjoy enhanced usability. When you sign in to Online Banking you can:

  • View recent account activity
  • Pay bills with Bill Pay
  • Transfer funds between your accounts and to other Bank of America customers
  • Open accounts and apply for certain types of loans

With the convenience of Online Banking, you enjoy the protection of our award-winning security features as well as Bank of America’s Online Banking Security Guarantee

Telephone banking

Access your checking, savings, credit card, or home loan accounts by using our automated Telephone Banking service 24 hours a day, 7 days a week and 365 days a year. Check your available balance, transfer money, verify recent payments, deposits and withdrawals and more. We also welcome calls placed through third-party relay services. Please call us at phone number for Telephone Banking services 800.432.1000 (TDD/TYY TTD/TTY number for Telephone Banking services 800.288.4408) for additional banking details. For mortgages and home equity accounts, call:

Mortgage Customer Service phone number for Mortgage Customer Service 888.683.6405 (TTY/TDD number for Mortgage Customer Service 800.300.6407 TDD/TYY)
Home Equity Customer Service phone number for Home Equity Customer Service 800.934.5626 (TTY/TDD number for Home Equity Customer Service 866.345.1260 TDD/TYY)

Banking centers and home loans offices

You have full access to your Bank of America accounts at any of our thousands of banking centers nationwide. Our home loans offices are similarly accessible. When you visit our banking centers or home loans offices, our knowledgeable associates and welcoming environment will make you feel at home.

  • Accessible parking spaces
  • Accessible restrooms and Braille signage (where available)
  • Ramps in locations with steps
  • Easy-to-open doors
  • Accessible safe deposit box rooms

You’ll find our ATMs located outside our banking centers as well as inside some locations. We even have drive-through ATMs and drive-through banking at selected locations so you can do your banking from the comfort of your car. You decide what’s best for you.

For more information or to apply

Deposit accounts and accessible banking services


phone number for accessible banking services 800.432.1000
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for accessible banking services 800.432.1000
Spanish phone number for accessible banking services in Spanish 800.688.6086

Credit Card accounts

phone number for Credit Card accounts 800.421.2110
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Credit Card accounts 800.421.2110

Business Credit Card accounts

Call us using the phone number on the back of your card
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to the phone number on the back of your card

Mortgage existing accounts

phone number for Mortgage Customer Service 800.669.6607
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Mortgage Customer Service 800.669.6607

Home Equity existing accounts

phone number for Home Equity Customer Service 800.934.5626
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Home Equity Customer Service 800.934.5626

Home Equity (applications in process)

Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Home Equity applications in process 800.269.3084

Visit our website:

www.bankofamerica.com/accessiblebanking

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