Email us

If you have a question about a disability or accessibility issue, we're here to help. Share your feedback.

Call us

If you have an existing account with Bank of America, please have your account number ready. We accept all relay calls.

Deposit accounts and accessible banking services

phone number for accessible banking services 800.432.1000
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Spanish phone number for accessible banking services in Spanish 800.688.6086

Credit Card accounts

phone number for Credit Card accounts 800.421.2110
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Business Credit Card accounts

Call us using the phone number on the back of your card
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Mortgage existing accounts

phone number for Mortgage Customer Service 800.669.6607
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Home equity existing account

phone number for Home Equity Customer Service 800.934.5626
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Home equity (applications in progress)

phone number for Home Equity applications in process 800.269.3084
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Lost or stolen card?

For lost or stolen ATM or debit cards call
phone number for lost or stolen ATM or debit cards 888.635.6000.
For lost or stolen credit cards call phone number for lost or stolen credit cards 800.732.9194.
Customer service for lost or stolen cards is available 24 hours a day, 7 days a week. If you're calling from outside the U.S., please use the international 800 access code from your country of origin.

Visit us

Find an ATM or banking center near you. You can use the Refine your search option to find branches with drive-up facilities or other special features.

Investment Accounts

For information about accessibility services available with your investment account(s), contact your advisor or please contact the following:

Merrill:

Getting Started
phone number for getting started with Merrill 866.706.8321
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Current Clients
phone number for current clients of Merrill 800.637.7455
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(TTY/TDD hearing impaired: TTY/TDD number for current clients of Merrill 866.657.3323 )

401(k) & Stock Options
phone number for Merrill 401k and Stock Options 866.820.1492
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Merrill Edge Self-Directed

phone number for Merrill Edge Self Directed 877.653.4732
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Merrill Guided Investing:

phone number for Merrill Guided Investing 888.654.6837
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Bank of America Private Bank:

Please contact your Private Bank client team OR Client Banking Services at phone number for Bank of America Private Bank 800.878.7878
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Merrill Lynch Benefits OnLine®

Institutional retirement plan participants can receive quarterly participant statements, annual tax statements (1099 R), confirmations, plan forms and fee disclosures (404a5) in Braille or large-print formats.

Please refer to your statement for the correct phone number for your plan
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Information for