Accessibility Overview

Know your accessibility options. At Bank of America and Merrill, we’re always working to increase accessibility and usability for all of our customers. Our website accessibility efforts are based on the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0, Levels A and AA.

Accessible Services

Braille, audio and large print

You can receive your consumer and small business checking, savings, credit card, brokerage and mortgage account statements and other documents in Braille, audio and large-print formats. To request this free service, visit a financial center or call phone number for Telephone Banking services 800.432.1000. We accept calls made through relay services (dial phone number for relay services 711).

Accessible mortgage documents

Many documents are now available in accessible electronic format, providing access to users with current screen reader technology. For detailed instructions and assistance on how to access these documents, please call phone number for Accessible mortgage documents 800.669.6650. Availability includes:

  • Certain mortgage origination packages available within the Home Loan Navigator
  • Mortgage servicing communications (such as monthly billing and escrow analysis statements) and other important informational letters available through Online Banking
  • Mortgage modifications and other loan assistance solutions available within our Home Loan Modification Status site (contact your Client Relationship Manager or call mortgage customer service at phone number for Mortgage Customer Service 800.669.6607. We accept calls made through relay services (dial phone number for relay services 711).
  • All important communications, including notification when a letter or document is available for viewing, are provided through Online Banking in accessible format. If you’re not enrolled in Online Banking, you can request to receive a phone call or email notification when an individual document is mailed.

Raised-line and large-print checks

Large-print checks that can be oriented by touch can be ordered for your personal checking and line of credit accounts. The checks are available at no additional cost above the standard check order fee for your account. To order raised-line and large-print checks, visit a financial center or call phone number for Telephone Banking services 800.432.1000. We accept calls made through relay services (dial phone number for relay services 711).

Reader services

You can have important bank or mortgage documents read to you through telephone banking or by contacting your local financial center or home loans office. Because location hours vary, we suggest that you schedule an appointment if you’re requesting reader services with an employee. For more information, contact your financial center or home loans office or call phone number for Telephone Banking services 800.432.1000 for banking services. We accept calls made through relay services (dial phone number for relay services 711). For mortgages and home equity accounts, call:

New loans (mortgage and home equity): phone number for new mortgage and home equity loans 800.915.8026
Mortgage customer service: phone number for Mortgage Customer Service 800.669.6607. We accept calls made through relay services (dial phone number for relay services 711).
Home equity customer service phone number for Home Equity Customer Service 800.934.5626. We accept calls made through relay services (dial phone number for relay services 711).

Telecommunications relay service

We accept calls made through relay services (dial phone number for relay services 711)

Interpreter services

We provide sign language interpreters in our financial centers and home loans offices free of charge. If you wish to utilize a sign language interpreter, please contact your financial center or home loans office so that an appointment with an interpreter may be scheduled.

For information about accessibility services available with your accounts(s), please contact the following:

Deposit accounts and accessible banking services
phone number for accessible banking services 800.432.1000

Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for accessible banking services 800.432.1000
Spanish phone number for accessible banking services in Spanish 800.688.6086

Credit Card accounts
phone number for Credit Card accounts 800.421.2110
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Credit Card accounts 800.421.2110

Mortgage existing accounts
phone number for Mortgage Customer Service 800.669.6607
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Mortgage Customer Service 800.669.6607

Home Equity existing accounts
phone number for Home Equity Customer Service 800.934.5626
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Home Equity Customer Service 800.934.5626

Home Equity (applications in process)
phone number for Home Equity applications in process 800.269.3084
Dial phone number for relay services 711 to engage Telecommunication Relay Service and request connection to phone number for Home Equity applications in process 800.269.3084

Accessible Services - Investment Accounts

Accessibility services available with your investment accounts include the following:

Braille, audio and large print:

You can receive your investment account and tax statements in Braille, audio and large-print formats.

Raised-line and large-print checks:

Large-print checks that can be oriented by touch can be ordered for your non-retirement investment accounts that offer checking. The checks are available at no additional cost above the standard check order fee for your account.

Reader services:

You can have important investment account statements read to you through our call center or by contacting your local advisor. Because location hours vary, we suggest that you schedule an appointment if you’re requesting reader services with an employee.

Telecommunications relay service:

We accept calls made through relay services via telephone at all of our locations and call centers.

Interpreter services:

We provide sign language interpreters in all of our financial centers, Merrill Lynch Wealth Management offices and Bank of America Private Bank offices free of charge. If you wish to utilize a sign language interpreter, please contact your financial center or advisor so that an appointment with an interpreter may be scheduled.

For information about accessibility services available with your investment account(s), contact your advisor or please contact the following:

Merrill

Getting Started
phone number for getting started with Merrill 866.706.8321
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for getting started with Merrill 866.706.8321

Current Clients
phone number for current clients of Merrill 800.637.7455
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for current clients of Merrill 800.637.7455
(TTY/TDD hearing impaired: TTY/TDD number for current clients of Merrill 866.657.3323)

401(k) & Stock Options
phone number for Merrill 401k and Stock Options 866.820.1492
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Merrill 401k and Stock Options 866.820.1492

Merrill Edge Self-Directed

phone number for Merrill Edge Self Directed 877.653.4732
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Merrill Edge Self Directed 877.653.4732

Merrill Guided Investing

phone number for Merrill Guided Investing 888.654.6837
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Merrill Guided Investing 888.654.6837

Bank of America Private Bank

Please contact your Private Bank client team OR Client Banking Services at phone number for Bank of America Private Bank 800.878.7878
Dial phone number for relay services 711 to engage the Telecommunications Relay Service and request connection to phone number for Bank of America Private Bank 800.878.7878

Merrill Lynch Benefits OnLine®

Institutional retirement plan participants can receive quarterly participant statements, annual tax statements
(1099- R), confirmations, plan forms and fee disclosures (404a5) in Braille or large-print formats.

Please refer to your statement for the correct phone number for your plan
Dial phone number for relay services 711 to engage the Telecommunications Relay Service

Information for