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Common Questions About Our Mobile Banking App and Mobile Website

Learn how to use specific Mobile Banking features by using the help sections and demos within our Mobile Banking App or Mobile Website.

Bank of America doesn't charge for our Mobile Banking App or our Mobile Website, but check with your mobile service provider about possible charges for sending and receiving data and text messages, internet access or using a web browser on your phone.

Mobile Banking App and Mobile Website

Updating your mobile app

Once you’ve downloaded the app, you’ll be notified of the new version when it’s available. If we need to make a critical update, you may need to update the app at the store that provides apps for your device. You can continue to use Mobile Banking once you’ve updated your app.

Mobile Website: unable to access

If you experience issues entering data or viewing text and graphics, first turn your device off and then on again. If the problem continues, try clearing out the internet cache. To learn how to clear the internet cache, check the manual for your device or contact your carrier for more information.

SafePass: unable to sign in to Small Business Online Banking or transfer funds

iPhone, iPod touch and iPad incompatibility with Flash may cause an error message or other issue when you’re using SafePass to access Small Business Online Banking or transfer funds. Our Mobile Website and apps are designed to not require Flash and can be used when you cannot access Small Business Online Banking from a mobile device.

Mobile your way

No smartphone? No problem. We have Mobile Web solutions.


SafePass is Bank of America’s strongest protection against Mobile and Online Banking fraud and identity theft. This additional layer of security lets you authorize transactions using one-time, 6-digit Passcodes sent by text message directly to your mobile phone or tablet.

Learn more about SafePass