FAQs

The first time you log in to Online or Mobile Banking from any new computer, phone or tablet, you’ll be prompted to verify your identity and to choose a “Security Preference” for that device.

Online Banking uses industry standard protocols that leverage encryption for transferring data. Encryption creates a secure environment for the information being transferred between your browser and Bank of America.

These security protocols protect data in 3 key ways:

Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating Bank of America.

Encryption scrambles transferred data to prevent eavesdropping of sensitive information and to ensure that only the server you're sending the information to can read it.

Data integrity verifies that the information sent by you to Bank of America wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

Before you log in, check your browser address bar for:

• www.bankofamerica.com
• Green text/shading
• Lock icon

You’ll have the option to add extra security to help verify your identify with a one-time authorization code, which is sent by text^adatext or email each time you log in.^adatext And, with more security settings, alerts^adatext and login history, you can more closely monitor Online and Mobile Banking^adatext activity. All of these tools will be conveniently located in one place in your new Security Center, which you will be able to access later this year from Profile & Settings in Online and Mobile Banking.

They are used to help verify your identity when you log in from an unrecognized computer or mobile device. You selected challenge questions and answers when you enrolled in Online Banking. You can change them at any time by going to Profile & Settings in Online Banking.

With the launch of your new Security Center later this year in Online Banking, you may opt for extra security at login. You’ll receive a one-time authorization code through a text^adatext or email each time you sign into Online Banking.^adatext The code can only be used once and will expire within 10 minutes after it is sent. Your ability to receive and enter the code helps verify your identity.

If an app is available for your mobile device, make sure you download the official Bank of America Mobile Banking app from a reputable app store such as Google Play or the iTunes App Store or from bankofamerica.com/online-banking/mobile.go.