Skip to main content
Online Banking

Account Services FAQs

  • Hide Show View your account statement or documents online

    For eligible accounts, Bank of America automatically provides an electronic version of current and past paper account statements through Online Banking. These online statements are an electronic version of the paper statements that are sent in the mail. In addition to viewing them, you can download them, save them or print them at your convenience. Eligible accounts include all Bank of America consumer checking accounts, as well as any other accounts that are part of a combined statement today.

    In addition, you can save paper and avoid messy filing by requesting that we stop mailing your paper account statement. Sign in and select the Go Paperless link under your eligible accounts and select Online only. You can also go paperless on account notices and tax documents.

    We will send you an email every month reminding you that your statement is available for viewing online. Lastly, if there are changes to account terms and conditions or other legal notifications, they will also be presented online, along with your account statements. You can resume delivery of your paper statements at any time. Simply sign in, visit Profile & Settings, select Paperless settings and choose Online & by mail. Or from the Accounts menu select Statements & Documents to manage your paperless settings.

    If you have selected paperless delivery for your accounts or document groups, your paperless settings will apply to new document types as they are added to the account or document group in Online Banking and become eligible for paperless delivery. We send you email notifications when a document or statement is available for viewing. Remember, paperless settings may take up to 2 months before they are effective.

  • Hide Show Account services you can do online

    There are a variety of self-service features available to you through Internet banking. You can:

    • Reorder checks
    • Request a stop payment on specific checks
    • Order copies of checks
    • Order copies of account statements
    • Change your address
    • Request a balance transfer for your Bank of America personal credit card
    • Create nicknames for your checking and savings accounts

    You can access these services from the Help & Support menu within Online Banking.

  • Hide Show Reorder checks

    You can reorder checks by signing in to Online Banking and selecting the Information & Services tab for your account.

  • Hide Show Change your phone number, street address or email address

    The fastest way to update your phone number, street address or email address is by signing into Online Banking. You can also update your information by calling Customer Service at 800.432.1000 or by visiting any financial center.

  • Hide Show How to contact Bank of America when you have a question

    For questions surrounding your accounts or requesting account services, you can send and receive secure mail using Online Banking. Go to the Help & Support menu, select Contact us, choose a topic and then click Send a message. You will receive a response within 24 hours.

    For general questions, contact us via chat, mail, and phone or visit your local financial center. Please note, for your protection, we cannot disclose confidential information or process service request without confirming your identity.