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Account Services FAQs

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Get it on the App Store
Download the Bank of America App

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.

Or we can send you a link by email

Please enter a valid email address

Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Get it on Google Play
Download the Bank of America App

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.

Or we can text a download link directly to your phone

Please enter a phone number

By providing your mobile number you are consenting to receive a text message. Text message fees may apply from your carrier. Text messages may be transmitted automatically.

Android is a trademark of Google Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

Our mobile app isn't available for all devices

If you don't see an app for your device, you may still be able to access our mobile website by typing bankofamerica.com in your mobile web browser.

Learn more about mobile banking options and supported devices

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View your account statement or documents online

For eligible accounts, Bank of America automatically provides an electronic version of current and past paper account statements through Online Banking. These online statements are an electronic version of the paper statements that are sent in the mail. In addition to viewing them, you can download them, save them or print them at your convenience. Eligible accounts include all Bank of America consumer checking accounts, as well as any other accounts that are part of a combined statement today.

In addition, you can save paper and avoid messy filing by requesting that we stop mailing your paper account statement. Sign in and select the Go Paperless link under your eligible accounts and select Online only. You can also go paperless on account notices and tax documents.

We will send you an email every month reminding you that your statement is available for viewing online. Lastly, if there are changes to account terms and conditions or other legal notifications, they will also be presented online, along with your account statements. You can resume delivery of your paper statements at any time. Simply sign in, visit Profile & Settings, select Paperless settings and choose Online & by mail. Or from the Accounts menu select Statements & Documents to manage your paperless settings.

If you have selected paperless delivery for your accounts or document groups, your paperless settings will apply to new document types as they are added to the account or document group in Online Banking and become eligible for paperless delivery. We send you email notifications when a document or statement is available for viewing. Remember, paperless settings may take up to 2 months before they are effective.

Account services you can do online

There are a variety of self-service features available to you through Internet banking. You can:

  • Reorder checks
  • Request a stop payment on specific checks
  • Order copies of checks
  • Order copies of account statements
  • Change your address
  • Request a balance transfer for your Bank of America personal credit card
  • Create nicknames for your checking and savings accounts

You can access these services from the Help & Support menu within Online Banking.

Reorder checks

You can reorder checks by signing in to Online Banking and selecting the Information & Services tab for your account.

Change your phone number, street address or email address

The fastest way to update your phone number, street address or email address is by signing into Online Banking. You can also update your information by calling Customer Service at 800.432.1000 or by visiting any financial center.

How to contact Bank of America when you have a question

For questions surrounding your accounts or requesting account services, you can send and receive secure mail using Online Banking. Go to the Help & Support menu, select Contact us, choose a topic and then click Send a message. You will receive a response within 24 hours.

For general questions, contact us via chat, mail, and phone or visit your local financial center. Please note, for your protection, we cannot disclose confidential information or process service request without confirming your identity.