Receiving Your Foreign Currency Order FAQs

Foreign currency orders placed using a small business account must be picked up at a financial center of your choice. The foreign currency package will only be released to an authorized signer listed for the small business account. Identification will be required. Foreign Currency orders will be held at the financial center for 5 business days before being returned to Global Foreign Exchange. (Please note that the exchange rate applied to the returned foreign currency may be different from the original transaction.)

For foreign currency orders placed using a personal account, Bank of America offers 2 delivery options:

1. You may have your foreign currency order(s) up to $1,000 delivered to your address of record (on the account you're using to pay for the currency) over a 30-day period, whether the currency is purchased in one or several transactions. No post office boxes or personal mailboxes are allowed. If the courier is unable to deliver your foreign currency package it will be returned to Bank of America. (Please note that the exchange rate applied to the returned foreign currency may be different from the original transaction.)

2. You may have your order sent to the full service Bank of America financial center of your choice. The foreign currency package will only be released to the account owner or an authorized signer on the account used to pay for the order. Identification will be required. Foreign Currency orders will be held at the financial center for 5 business days before being returned to Global Foreign Exchange. (Please note that the exchange rate applied to the returned foreign currency may be different from the original transaction.)

By limiting delivery destinations in this way, we limit the potential of your order being intercepted by an unauthorized individual.

If your address has changed in the past 30 days or you have been a Bank of America customer for fewer than 30 days, your order must be picked up at a financial center.