Skip to main content

Bank of America Insurance & Protection Customer Service

Contact us about

Call us

Privacy Assist®

We are no longer accepting new enrollments.
If you are an existing customer with a service-related question, call us at:
800.516.9561
Mon–Fri 8 a.m.-11 p.m. ET
Sat 9 a.m.-6 p.m. ET

Health Benefit Accounts (HSA, FSA, HRA)

For assistance opening a new HSA account:
800.992.3200 option 1
Mon–Fri 9 a.m.-6 p.m. ET
For assistance with an existing account:
Call the number on the back of your debit card or call:
800.718.6710
24/7

Term Life Insurance*
Accident Insurance*

These products are no longer being marketed. For service-related questions about an existing insurance policy, please contact the company that issued your policy. Contact information is printed on your billing statement and insurance documents.
For additional assistance locating this contact information call us at:
866.817.2836.
Mon–Fri 9 a.m.-6 p.m. ET
*The issuing insurance companies are not affiliated with Bank of America, N.A. nor Banc of America Insurance Services Inc.

Privacy Assist®

We are no longer accepting new enrollments.
If you are an existing customer with a service-related question, call us at:
800.516.9561
Mon–Fri 8 a.m.-11 p.m. ET
Sat 9 a.m.-6 p.m. ET

Health Benefit Accounts (HSA, FSA, HRA)

For assistance opening a new HSA account:
800.992.3200 option 1
Mon–Fri 9 a.m.-6 p.m. ET
For assistance with an existing account:
Call the number on the back of your debit card or call:
800.718.6710
24/7

Term Life Insurance*
Accident Insurance*

These products are no longer being marketed. For service-related questions about an existing insurance policy, please contact the company that issued your policy. Contact information is printed on your billing statement and insurance documents.
For additional assistance locating this contact information call us at:
866.817.2836.
Mon–Fri 9 a.m.-6 p.m. ET
*The issuing insurance companies are not affiliated with Bank of America, N.A. nor Banc of America Insurance Services Inc.

FAQs

Most popular FAQs
What is a health savings account (HSA)?

A health savings account (HSA) is a way to save money for out-of-pocket medical expenses like doctor visits, dental and vision care and prescriptions. It offers tax advantages that allow you to keep more of your hard-earned money, plus you can use it now or save it to cover health care costs in the future.

How do I know if I'm eligible for an HSA?

You’re eligible for an HSA on your own or through your employer, as long as you participate in a qualified high-deductible health plan (HDHP). You’re not eligible for an HSA if you are:

  • Covered by another health insurance plan, such as a spouse’s plan, that is not a qualified HDHP
  • Claimed as a dependent on another person’s tax return
  • Enrolled in Medicare benefits (if you are enrolled in Medicare and already have an HSA, you can continue to use the money in your account, but you cannot make new contributions to the account or open a new HSA)
How can contributing to an HSA help me save money on my health care costs?

An HSA can be used to pay for qualified health care expenses on a tax-advantaged basis, helping to reduce your total health care cost. Your unused HSA funds roll over from year to year, so you can also pay for your future qualified health care expenses on a tax-free basis. Because any contributions you make from your paycheck are made before tax is applied, your contributions also save you money by reducing your taxable income.

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.