Just the FAQs: From Online Banking security to Alerts1
Bank of America has expanded its Online Banking service to include many features in Spanish, making Online Banking and financial management more accessible to U.S. Hispanic families. Customers now have the option to view account information, transfer funds between accounts, receive alerts and locate ATMs and banking centers—all en Español.
Whether you’re simply thinking about enrolling in Online Banking or you have been managing your accounts online for years, it’s important to understand the facts about Online Banking so you can take advantage of all the conveniences it has to offer.
Some of Bank of America’s most frequently asked questions are about Online Banking security, Alerts, what services are available online and how to get started - remember you can now access all of these features en Espanol. And you’ll find many of the answers you need below:
Enrolling in Online Banking2.
While enrolling in Online Banking is quick and easy, what you need to get started depends on what kind of account you have. For example, if you already have a Bank of America checking account or personal credit card, all you need to get started is internet access, a recommended browser, a valid email address, an ATM or Check Card number and PIN.
Simply select en Español to complete your enrollment in Spanish, enter the information when you’re prompted, create an Online ID and Passcode, create your Online Banking security SiteKey™, choose your SiteKey Challenge Questions and click submit. In just a few minutes, your Online Banking account will be activated.
Alerts1.
With free Online Banking Alerts from Bank of America, you’ll stay informed about important activity in your checking, savings, and credit card accounts. You can have them delivered both via email and as a text message to your cell phone or smart phone3 - in your language of preference. For example, you can choose to receive an Alert if your account balance drops below a level you set, or if a credit card payment is due. Just sign in to Online Banking, select the Alerts tab, and follow the easy on-screen instructions.
Online Banking services.
Beyond tracking your accounts and receiving Alerts, Bank of America helps you accomplish a variety of tasks online that used to require a phone call or a trip to your local bank. For instance, with Online Banking, you can reorder checks, request a stop payment on specific checks, order copies of checks, view up to 18 months of account statements, change your address or request a balance transfer between your Bank of America accounts .
Accessible accounts.
With the Online Banking service at Bank of America, you can access virtually all of your personal and business accounts. Regardless of whether you have only one personal checking account or a business investment account, you can view your account activity as long as you have set up online access.
SiteKey and Online Banking security.
Bank of America takes Online Banking security very seriously, so whether you simply want to check your account balances or receive an Alert, there is a host of Online Banking security measures to help keep your personal information private. Some of these security features you’ll see, like SiteKey, and others you won’t (but that doesn’t mean they’re not working).
Just one of the many Online Banking security measures that you won’t see is Secure Socket Layer (SSL) protocol for transferring data. SSL is encryption that creates a secure environment for the information being transferred between your browser and Bank of America. This Online Banking security feature ensures you’re communicating with the correct server and prevents another computer from impersonating Bank of America. It also encrypts the data during transfer and verifies that your information wasn’t altered during the transfer.
One security feature you will notice when you log into your Online Banking account is SiteKey. This award-winning tool is a standard part of the Online Banking sign-in experience that helps prevent unauthorized access to your accounts and validates that you’re at the official Bank of America website.
SiteKey consists of three parts: an image, an image title and three challenge questions that are between you and the bank. When you’re at your own computer, simply enter your Online ID, then click the sign-in button and you’ll see your chosen SiteKey image and image title—that verifies that you’re at the legitimate Bank of America website. When you know it’s safe, just enter your Passcode to view your account.
When you're signing in from a different computer, this Online Banking security tool will ask you one of your three challenge questions to verify your identity. When you answer correctly, the SiteKey image and image title will appear and you’ll know it’s safe to enter your Passcode and sign in—and the bank will know it’s really you.
Bank of America also provides a variety of products and services in English and Spanish to all of its customers through its banking centers, call centers and ATMs. For additional information about Online Banking security, Alerts, transferring funds and even locating an ATM or banking center , check the complete Online Banking FAQs or take an Online Banking test drive.
Have an account,
but not using Online Banking?
Take advantage of the all free services that already come with your checking account. Try our demo to see how all the Online Banking Service tools work or sign in and get started.
Don't have an account?
Not only does Online Banking Service provide you with free helpful tools, it also comes with the largest network of bank-owned ATMs and banking centers in the country, checking with free MyAccess Checking with monthly direct deposit and exclusive features like Keep the Change.™ Discover all the benefits you get with Bank of America.
See Online Banking in action.
