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I have a Military Bank checking account but not a Bank of America retail account. Can I use the services of a Bank of America retail banking center?
You can cash a personal Military Bank check and make deposits at any Bank of America banking center. You may withdraw cash from any Bank of America ATM.
You can receive full banking services at any banking center, or apply online for a Military Bank account.
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I'm a customer with the overseas Department of Defense (DOD) Community Bank. Can I use Bank of America banking centers?
No. Bank of America has a contract with the Department of Defense to operate the Community Banks on overseas military installations. However, Community Bank customers are not customers of Bank of America or Bank of America Military Bank, and vice versa.
If you need help with your Community Bank account while you're overseas, contact your local Community Bank. If you need help while you're in the U.S., call 1.800.239.9427. To open a Community Bank account, contact the Community Bank on arrival in the overseas country. Community Banks are located on U.S. military installations in Japan, Okinawa, South Korea, Diego Garcia, Germany, the United Kingdom, Iceland and Holland.
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How can I get information about car loans?
You can get information about auto loans from our website at Vehicle & Other Loans.
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How can I dispute an automatic charge on my Military Bank credit card?
You can call us toll-free at 1.800.526.8700 (in San Antonio, call 1.210.835.0175), and provide us the following:
- vendor and amount of purchase
- date of the charge
- reason for the dispute
Your dispute will be resolved in approximately 14 days. In addition, write to us at the billing dispute address on your statement. Calling will not protect your rights.
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I need to place a stop payment on a check. Can I do this through email?
Time is important in stop payment situations. Please do not use email to submit stop payment requests. Call 1.800.334.1920 to place a stop payment between Monday and Friday 6 a.m. to 11 p.m. Central Time and Saturday 9 a.m. to 3 p.m. Central Time (except on U.S. holidays).
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I want to increase my monthly car payment starting next month. Can I request it through email?
No, because we need your signature in order to amend your existing loan contract. You will need to mail or fax us a letter requesting this change to Bank of America Military Bank Loan Center, 11826 Tech Com Rd., Ste. 108, San Antonio, TX 78233-6012. The fax number is 1.210.835.0382.
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Does my Military Bank Check Card operate the same way as an ATM card? I want to know how I can avoid ATM usage fees.
Yes. With your Check Card, you can do everything you can do with an ATM card, plus make purchases worldwide, anywhere VisaŽ debit card is accepted. There is no charge when you use your Check Card to withdraw cash at over 18,000 ATMs displaying the Bank of America name
(find ATM locations). Fees to use non-Bank of America ATMs may still apply.
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How do I set up direct deposit?
Direct deposit service automatically places your paycheck, pension, Social Security or other regular monthly income into your checking, savings or money market account. It's convenient, secure and saves trips to your banking center and ATM.
Sign up for direct deposit today.
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What's my ABA routing number?
If you are reordering checks, setting up direct deposit or preparing a wire transfer, you will likely be asked to provide an ABA routing number. ABA routing numbers expedite the processing of debits and credits between financial institutions.
The ABA routing number is also called a routing transit number and is a 9 digit number on the bottom of your check. Please refer to the check images below to find your routing number.
If you have questions about your ABA routing number, please call 1.800.334.1920 between Monday and Friday 6 a.m. to 11 p.m. Central Time and Saturday 9 a.m. to 3 p.m. Central Time (except on U.S. holidays) for assistance.
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