Frequently Asked Questions

• What kind of information can I access about my 401(k) account on the web?
• Can I access my 401(k) information by telephone?
• How do I log in to access my 401(k) account information if I forget my User ID or Personal Identification Number (PIN)?
• Is my 401(k) account information secure?
• Who should I contact if I have more questions about my 401(k) plan?

What kind of information can I access about my 401(k) account on the web?

When you access your account on the web, if applicable to your plan, you can:

• Obtain your daily account balance.
• Change how much you are contributing to the plan.
• Change how your future contributions are invested.
• Change how your existing account balance is invested.
• Initiate a loan.
• Request a withdrawal or termination form.
• Get more information about your plan's investment funds and their performance.

Can I access my 401(k) information by telephone?

Yes. You can access your 401(k) plan information by calling the Bank of America Retirement Resource Center at 1.800.401.2060.

How do I log in to access my 401(k) account information if I forget my User ID or Personal Identification Number (PIN)?

If you need to receive a new User ID or PIN, you can create new ones via the plan participant Web site.

Is my 401(k) account information secure?

The Web site is protected through the use of firewalls, Secure Socket Layer (SSL) security and encryption of information. Participants are required to enter a series of security codes (User ID/PIN) before obtaining access to the system and their account information.

Who should I contact if I have more questions about my 401(k) plan?

Contact your company's plan administrator if you have additional questions.