Contact Us

FAQs

Your questions about consumer credit cards may already be answered in our:

Apply or check the status of your online application.

Send a secure e-mail to Bank of America Credit Card Services for:

Note: Please call if you need confidential account information.

Customer service representatives are available 24 hours a day/ 7 days a week.

Credit Card Customer Service	1.800.732.9194 1.757.677.4701 (International Collect)
Credit Card Customer Service for Speech or Hearing Impaired (TDD Required)	1.800.222.7365
Lost or Stolen Credit Cards	1.800.732.9194
Credit Card Activation	1.800.276.9939
Concierge Service	1.800.435.7291

You can mail us your inquiry.

Credit card payments	Bank of America PO Box 15019 Wilmington, DE 19886-5019
For express/overnight service	Payment Services 1000 Samoset Drive Newark, DE 19713
Application status inquiries	Bank of America PO Box 2493 Norfolk, VA 23501-2493
Questions about types of cards offered	Bank of America PO Box 53132 Phoenix, AZ 85072-3132
Other credit card questions	Bank of America PO Box 15019 Wilmington, DE 19850

Have a different question?

	Top Credit Card FAQs

	How can I... check my balance? make a payment? change my address, phone or email? learn about fees?

	Sign In Problems?

	What if I... forgot my Online ID? forgot my Passcode? How do I... sign in? enroll? Need additional sign in help? Call 1.800.933.6262 (Domestic); 1.800.792.0808 (California Only); 1.866.399.0122 (Idaho, Washington)

	Report Online Fraud

	Forward suspicious emails using Bank of America’s name to: abuse@bankofamerica.com Learn more about email and online fraud

	Additional Contact Us Choices

	Gift Card Verified by Visa Contact Us with all your other questions