Bank of America serves individuals, small businesses, large companies, public- and private-sector institutions and nonprofits through four major lines of business (details on pages 28–29). Bank of America is the nation’s largest consumer bank and the first to have a truly national retail franchise, with full-service banking in 29 states and the District of Columbia. Bank of America is also the nation’s largest small business bank and the number one financial institution providing domestic and global cash management services. In addition, Bank of America operates one of the largest private banks in the United States, the third-largest bank-owned brokerage and one of the world’s largest wealth management businesses. A leading financial partner for corporate America, Bank of America has captured the largest share of middle-market and large corporate relationships of any U.S. bank, including more than 95% of the Fortune 500. In 2004, Bank of America was the world’s second most profitable banking institution and the world’s fifth most profitable company.
