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Chairman's Letter CFO's Letter Raising the Bar Financial Review Officers & Directors Corporate Information

2003 Annual Report: Raising the Bar


1,240,000 net new checking accounts
Raising the Bar for Consumers
1,000,000 mortgages or home equity loans
Raising the Bar in Product Innovation
$474 billion in assets under management
Raising the Bar in Wealth Management
2,000,000 small business customers
Raising the Bar for Small Business
25,000 midsized companies served
Raising the Bar in the Middle Market
$300 billion in investment banking solutions
Raising the Bar for Large Companies and Institutions
452,000 low- and moderate-income homes
Raising the Bar in Neighborhood Excellence


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